Introduction
Welcome to our estate management website. This website serves as a platform to facilitate communication, general information, and inquiries related to our estate management services. This policy outlines the terms, conditions, and privacy practices for all website visitors.
Data Controller
Personal data collected through this website is controlled by EOBS Pte. Ltd., 192 Waterloo Street #04-03, Skyline, Singapore 187966. We are the organisation responsible for the personal data you provide to us through this website and through our estate and facilities management services.
User Data Collection and Privacy
We respect your privacy and are committed to protecting your personal information. The website does not collect any user data unless you voluntarily submit an inquiry form. Information provided through the inquiry form is solely used to respond to your specific questions or service requests. We do not retain, share, or disclose your information for any other purpose without explicit consent, except as required by law.
Purposes for Collection, Use and Disclosure
We collect, use and disclose personal data only for purposes that a reasonable person would consider appropriate in the circumstances. These purposes are: to respond to enquiries submitted through this website; to provide estate, property and facilities management services to our clients and Management Corporations (MCSTs); to administer contracts, billing and collections; to manage access, security and safety at the estates we manage; to meet our legal, regulatory and statutory obligations; and to maintain and improve our services.
Types of Personal Data We Collect
Through this website we collect only what you choose to provide in the enquiry form: your name, email address, telephone number, the name of your estate and the content of your message. In the course of providing management services we may also handle resident, occupier, tenant, visitor, contractor and applicant information such as contact details, unit numbers, vehicle details, access and entry records, and closed-circuit television (CCTV) footage captured on estates we are engaged to manage. We do not knowingly collect personal data from children.
Inquiry Form Usage
The inquiry form is the only interactive feature on this website, allowing users to contact us directly for questions or information about our services. When using the form, please provide accurate and relevant information to enable a prompt response. Users are responsible for ensuring that their inquiry does not contain any inappropriate, offensive, or misleading content.
Disclosure to Third Parties
We do not sell personal data. We may disclose personal data to: Management Corporations and Management Councils on whose behalf we act; service providers and contractors engaged to deliver services to those estates, such as cleaning, landscaping, security and technical contractors; our professional advisers, auditors and insurers; and government authorities and regulators where disclosure is required or permitted by law. Where we disclose personal data to third parties, we require them to protect it in accordance with the Personal Data Protection Act 2012.
Retention of Personal Data
We retain personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by law or by the records-keeping obligations applicable to the estates we manage. Enquiry correspondence is retained for a reasonable period for follow-up and record purposes and is then securely disposed of. CCTV footage is retained only for as long as is necessary for security purposes and in accordance with the policies adopted by the relevant Management Corporation.
Protection of Personal Data
We take reasonable steps to protect personal data in our possession against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. Measures include restricting access to personnel who require it to carry out their duties, protecting our computer systems and website with appropriate security controls, and requiring our staff and contractors to observe confidentiality obligations. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Cookies Policy
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how users interact with our website. We use these cookies solely for general tracking, aiming to improve user navigation and website performance. You may disable cookies via your browser settings; however, this may limit some functionalities.
Google Analytics and Visitor Tracking
We use Google Analytics, a third-party tool, to analyze visitor traffic and website usage. Google Analytics helps us monitor the number of visitors, pages visited, and other aggregate data that enhance our website functionality. No personally identifiable information is collected or stored through this tracking tool. You may choose to disable this tracking by adjusting your browser settings or opting out through Google Ads settings.
Your Rights under the Personal Data Protection Act
Subject to the provisions of the Personal Data Protection Act 2012, you may: request access to the personal data we hold about you and information about the ways in which it has been used or disclosed; request correction of any personal data that is inaccurate or incomplete; and withdraw your consent to the collection, use or disclosure of your personal data, subject to legal and contractual restrictions and reasonable notice. Requests may be made to us using the contact details set out at the end of this policy. We may charge a reasonable fee for processing access requests, where permitted by law. If you withdraw consent, we will inform you of the consequences and will cease to collect, use or disclose your personal data unless required by law to continue.
Data Breach Notification
If we become aware of a data breach that meets the thresholds under the Personal Data Protection Act 2012, we will notify the Personal Data Protection Commission and affected individuals as required by law. We maintain internal procedures for assessing, containing and remediating breaches.
Content Ownership and Usage
The content on this website, including text, images, and other media, is owned by our organization and protected by applicable copyright laws. Visitors may not reproduce, distribute, or use any content without prior written consent. Unauthorized use of content will be subject to legal action.
Communication and Conduct Guidelines
Our website serves as a medium for effective and professional communication between visitors and our management team. We ask all visitors to use polite, respectful language when reaching out via the inquiry form. Inappropriate or offensive language will not be tolerated, and abusive submissions may result in restricted access to our website.
Governing Law
This policy is governed by the laws of Singapore. The personal data protection provisions of the Personal Data Protection Act 2012 apply to the handling of personal data described in this policy.
Modifications to this Policy
We reserve the right to update or modify this policy as needed to reflect changes in our practices or for other operational, legal, or regulatory reasons. Users will be notified of any significant changes to this policy via a notice on our website. We encourage all visitors to periodically review this policy for the latest information on our practices.
Contact Us
If you have a question about this policy, or wish to make a request relating to your personal data, please contact us at [email protected] or +65 91087830, or in writing at EOBS Pte. Ltd., 192 Waterloo Street #04-03, Skyline, Singapore 187966. We will respond to you as soon as practicable.
Last Updated
This policy was last reviewed and updated in October 2026.